After-sales Service

SOLVE THE REAL PROBLEM

Strictly abide by the “Regulations of the People’s Republic of China on Responsibilities for Repair, Replacement and Return of Certain Commodities” to provide “repair, replacement, and return” services. Purchasing is just the beginning. The complete after-sales system allows you to enjoy printing without worries.

Before using the printing, please read the product manual carefully to maximize the performance of the machine and reduce the chance of printing failure; after the printing job, try to seal and store the consumables to avoid affecting the print quality due to moisture. Recommended humidity for printing environment: 20%-80% is recommended.

When there is a problem with the equipment in use, you can call the service hotline, QQ consultation or log in to the website for support and help.

Manufacturer Service

The 3D printer warranty period is: one year warranty. (Except accessories and consumables)

Official website promise

Please rest assured to buy from the recommended channels on the official website! Provide perfect after-sales service.

Genuine product

The official website recommends regular products through channels and believes in the power of the brand.

Worry-free after-sales

After the customer receives the goods, the customer service is at a loss to solve the problems encountered during the use process.

It’s not that the customer can solve the same problem independently. The problem is largely a lack of understanding of the basis of 3D printing, not a product quality problem. Self-help solutions not only save time, but also effectively improve printing technology and enjoy more 3D printing fun.

AFTER-SALE ADDRESS

Yidimu equipment and accessories purchased through certified online and offline channels can enjoy the same official Yidimu guarantee service.
After-sales service and warranty policy link:

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Technical support service hotline: 181 3829 5793
Service time: Monday to Sunday 9:00-12:00; 14:00-18:00 (Beijing time)

Online technical support link: https://www.en.yidimu.com/about-us/team

Please select customer service for after-sales consultation, technical support email: 300 175 4137@qq.com

After-sales address: After-sales department, 4th Floor, Building C, Shenchanggang Science and Technology Park, Jinlong Road, Baolong Industrial City, Longgang District, Shenzhen, Guangdong Province

For repair service, please contact the relevant after-sales personnel in advance, and then mail it after confirmation.